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Last updated: May 2026

This Privacy Policy describes how Zest Lawn & Pest (operated by KLLENN LLC, “we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website at zestlawnpest.com or use our services. Please read this policy carefully.

1. Information We Collect

We may collect the following categories of personal information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Service address
  • Billing information
  • Payment details (processed securely via third-party processors)

Service Information

  • Requested services
  • Appointment details
  • Service history
  • Communication preferences

Technical Information

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Cookies and tracking data

We collect information when you fill out forms on our website, request a quote, schedule service, communicate with us, or opt in to receive SMS messages.

2. How We Use Your Information

We use the collected information to:

  • Provide and manage lawn care and pest services
  • Schedule appointments
  • Send service confirmations and reminders
  • Send invoices and payment notifications
  • Respond to inquiries
  • Improve our website and services
  • Send promotional offers (only if you opt in)
  • Comply with legal obligations

We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.

3. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law:

  • Customer account and service records: Retained for up to 3 years after your last service date
  • Billing and payment records: Retained for 7 years as required by tax law
  • Marketing communications data: Retained until you opt out or request deletion
  • Website analytics data (cookies/IP): Retained for up to 13 months
  • SMS consent records: Retained for 4 years as required by TCPA guidelines

After the applicable retention period, data is securely deleted or anonymized.

4. Sharing of Personal Information

We may share your information with trusted service providers who assist us in operating our business (such as payment processors and scheduling software), strictly under confidentiality agreements and only for the purpose of providing services to you.

We do not share mobile information, phone numbers, or SMS consent with third parties or affiliates for marketing or promotional purposes. All SMS opt-in data and consent information will not be shared with any third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve website functionality, analyze website traffic, enhance user experience, and measure marketing effectiveness.

You can adjust your browser settings to refuse cookies. Some website features may not function properly if cookies are disabled. We also honor the Global Privacy Control (GPC) browser signal — if your browser sends a GPC opt-out signal, we will treat it as a request to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.

6. SMS Communications

By providing your phone number and opting in, you consent to receive SMS text messages from Zest Lawn & Pest for purposes including appointment confirmations, service reminders, billing notifications, account updates, and promotional offers (if selected).

Message frequency varies. Consent to receive SMS messages is not a condition of purchase. Message and data rates may apply.

You may opt out at any time by replying STOP. After opting out, you will not receive any further SMS messages. For help, reply HELP or contact us at (916) 250-2924.

We do not share SMS consent or phone numbers with third parties for marketing purposes.

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse. Payment information is processed through secure third-party payment processors and is not stored on our servers. While we take reasonable precautions, no transmission method over the internet is 100% secure.

8. Children’s Privacy (COPPA)

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at hi@zestlawnpest.com and we will promptly delete it.

Our SMS program and services are intended for individuals 18 years of age or older.

9. Your Privacy Rights — California Residents (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the third parties with whom we share it.
  • Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions.
  • Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell or share personal information for cross-context behavioral advertising. To submit an opt-out request, email us at hi@zestlawnpest.com with the subject line “Do Not Sell or Share My Personal Information.”
  • Right to Limit Use of Sensitive Personal Information: To the extent we collect any sensitive personal information (such as precise geolocation or financial account information), you have the right to limit its use to purposes necessary to perform the services you requested.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a lower quality of service because you exercised your privacy rights.

How to Submit a Request: To exercise any of the above rights, please contact us at:

We will respond to verifiable consumer requests within 45 days as required by law.

Authorized Agents: You may designate an authorized agent to submit a request on your behalf. We may require verification of the agent’s authorization and your identity before processing the request. To submit a request via authorized agent, please have your agent contact us in writing at the email or address listed above.

Global Privacy Control (GPC): We honor GPC signals as a valid opt-out of sale/sharing of personal information.

10. Your Privacy Rights — All Users

Regardless of your state of residence, you may contact us to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications at any time

To exercise these rights, email us at hi@zestlawnpest.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: